Frequently Asked Questions
CAN RUGS DAMAGE MARBLE, GRANITE, OR OTHER STONE FLOORS?
Rugs especially with rubber or latex base can cause friction against the marble, granite or other natural stones while sliding. Moreover, the dirt & grit that accumulates on rugs over the time can also damage the stone floor when displaced from their place with pressure. Therefore, Stone Surgeon advises the use of rug holders to keep rugs at place and avoid stone and marble damage and keep your marble clean and polished.
DO YOU CHARGE FOR REQUESTING A QUOTATION OR ESTIMATE?
At Stone Surgeon there are absolutely no charges for consultation or getting an estimate for the amount of work involved. Our engineers are always ready to help you with your stone and marble cleaning, polishing, sealing, and restoration questions.
WILL THERE BE DUST DURING THE STONE CLEANING, POLISHING, OR RESTORATION PROCESS?
No, Stone Surgeon takes all measures such as using diamond abrasives and water to ensure that a minimal disruption is caused in your daily routine while undertaking stone and marble cleaning, polishing, or restoration activities.
HOW CAN I KNOW HOW DAMAGED MY MARBLE, GRANITE, OR NATURAL STONES ARE AND WHAT RESTORATION METHOD IS BEST TO CLEAN IT?
Different stones need to be treated differently to restore their natural sheen. Light & porous stones such as marble, limestone, and granite are more vulnerable to damage if not taken care of properly. Stone Surgeon engineers will first analyze the stone before working out the restoration method.
WHY CAN'T I CLEAN THE STAINS OR WATER SPOTS ON MY MARBLE, TRAVERTINE, ONYX, LIMESTONE, SLATE, TERRAZZO, QUARTZITE, OR GRANITE SURFACE.
Sometimes, we mistakenly consider the etch marks as water spots. This happens usually when an acid comes in contact with the calcium based stones. Generally, polishing the stone is the best resort in such instances.
WILL I NEED TO EMPTY THE SPACE WHILE THE RESTORATION OR MAINTENANCE WORK IS BEING CARRIED OUT?
No, Stone Surgeon doesn't require you to vacate the place or move things while we carry out our job. We take care of your furniture, carpets & walls during the process & make necessary arrangements beforehand, if required.
Stone Surgeon, Inc., brings a decade and a half of granite, slate, onyx, limestone, travertine, terrazzo, quartzite, and marble cleaning, polishing, sealing, and restoration experience to New York City, Long Island, and the greater New York area. Our engineers specialize in natural stone care, repair, and maintenance. Contact Stone Surgeon for more information.